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OneClickMX.com Complaint - Update to Previous Review
OneClickMX.com Complaint

OneClickMX.com Complaint

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Update to Previous Review


This is an update to the review below. PLEASE READ!!!!

On 2/18/11 I got a call from the owner of the company, who cussed me out, and I don't mean little bit, he used pretty much every cuss word you can imagine before threatening to sue me because I wrote a bad review for his company. He has now called back two more times cussing me out further and threatening legal action again because I posted this review which is 100% factual and uses direct quotes cut and pasted from his representatives. This is not a company you want to deal with.

Whatever you do, do not do business with this company!!!


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Comments


jfcarney says: (7 years ago)
 0
All I ever asked of OneClickMx is to tell me the truth, and again, here are more lies. It started with their claim to have the unit in stock; it was not, as a matter of fact, it was one of more than 60 backordered. They did not ship the unit in 48 hours, it was 4 days, not bad, but not what they claim in their advertising and certainly not what they claim in their response. I asked for a price match if it had not yet shipped, I was told yes, I was then told no, was bargained with, had to talk with the owner who bargained more, the owner then tried to bribe me, and finally, agreed to honor the promise made, but not without great persistence. The order did not arrive on time because of weather which I understood, I was under no illusion that it would arrive on time and was ok with that, but when the weather broke and it still wasn't delivered, I enlisted the help of OCMX. Here is the message I sent....

FedEx has still not delivered my package. It was originally scheduled to be delivered on Feb. 2. I am aware that the weather initially delayed delivery, but the package has supposedly been in my area since Feb. 3. It has supposedly been on a truck for delivery since Feb. 5. It was out for delivery yesterday and never made it. It was out for delivery again today and never made it. No one at FedEx can explain what is going on. At this time I can only assume the package has been lost. FedEx needs you to make a claim as you are the sender. Can you please contact FedEx in the morning and get a credit for the value of the order and refund the purchase price to me? Thanks for your assistance. John

They promised "100%" it would be delivered that day or they would ship a new one, it was not delivered, they refused to honor their commitment and ship another, the lies continue. Upon posting my 100% accurate review, I was contacted by the "owner", Jeff White who cussed me up one side and down the other, he called back and continued his rant at which time I hung up, and then he called back a 3rd time, I didn't answer, and he continued his rant and cussing on a voice mail. I have this vm if anyone would like a copy, just let me know. I never raised my voice to anyone, certainly never uttered a profane word. I have documentation for everything I have put in my review and some good recording to boot. I am very easy to deal with, I just ask that you honor what you tell me, I don't think that's a lot to ask. I have nothing to gain by posting,I just want to make sure others don't make the same mistake I did.



trichards says: (7 years ago)
 -1
In response to John Carny's review oneclicmx.com deals with hundreds and thousands of customers. The problem is that sometimes you get that one customer that you bend over backwards for and nothing is ever good enough. Mr. Carney is that customer. He oringally contacted us 2 days after he placed his for a price match. Clearly our policy states we only price match at the time of purchase. Now as a favor to John I told him I would go ahead and do a one time price match for him. Problem solved. But wait we shipped his order withing 48 hour with FEDEX and this was the week we had ICE STORMS through out the entire US. Basically FEDEX did not get his package delivered on time due to the severity of the weather conditions. Now anyone with any sense would no that the shipper "oneclickmx.com" does not control the actual shippers. We can't control FEDEX, UPS, RL CARRIERS. ETC. And furtermore we really can't control weather conditions and ice storms. I understand John could have been some what frustrated because his tv stand arrived a few days later then expected but to blame the shipper is not accurate whatsoever. I decided to have one ofmy staff members contact John and make sure OneClickMX.com did everything ok because we noticed you had written a negative review. We thought we did everyting right we shipped his unit on time we price matched another competetors price as a favor to John so we were curious. When Jeff called John he could not believe the language Johns used and could not understand what we did wrong. John is clearly trying to damage our company with bogus lies and falsified reviews. Here is Johns tracking number which you can track at www.fedex.com and clearly see it was delivered and slightly delayed because of extreme weather conditions. 087326860950620 We did everything possible to make JOhn happy and as I stated before some customers can't be pleased no matter what you do. Luckily its a very small percentage and our 5 star reviews speak for themselves as well as our BBB rating.



trichards says: (7 years ago)
 -1
In response to John Carny's review oneclicmx.com deals with hundreds and thousands of customers. The problem is that sometimes you get that one customer that you bend over backwards for and nothing is ever good enough. Mr. Carney is that customer. He oringally contacted us 2 days after he placed his for a price match. Clearly our policy states we only price match at the time of purchase. Now as a favor to John I told him I would go ahead and do a one time price match for him. Problem solved. But wait we shipped his order withing 48 hour with FEDEX and this was the week we had ICE STORMS through out the entire US. Basically FEDEX did not get his package delivered on time due to the severity of the weather conditions. Now anyone with any sense would no that the shipper "oneclickmx.com" does not control the actual shippers. We can't control FEDEX, UPS, RL CARRIERS. ETC. And furtermore we really can't control weather conditions and ice storms. I understand John could have been some what frustrated because his tv stand arrived a few days later then expected but to blame the shipper is not accurate whatsoever. I decided to have one ofmy staff members contact John and make sure OneClickMX.com did everything ok because we noticed you had written a negative review. We thought we did everyting right we shipped his unit on time we price matched another competetors price as a favor to John so we were curious. When Jeff called John he could not believe the language Johns used and could not understand what we did wrong. John is clearly trying to damage our company with bogus lies and falsified reviews. Here is Johns tracking number which you can track at www.fedex.com and clearly see it was delivered and slightly delayed because of extreme weather conditions. 087326860950620 We did everything possible to make JOhn happy and as I stated before some customers can't be pleased no matter what you do. Luckily its a very small percentage and our 5 star reviews speak for themselves as well as our BBB rating.



trichards says: (7 years ago)
 -1
In response to John Carny's review oneclicmx.com deals with hundreds and thousands of customers. The problem is that sometimes you get that one customer that you bend over backwards for and nothing is ever good enough. Mr. Carney is that customer. He oringally contacted us 2 days after he placed his for a price match. Clearly our policy states we only price match at the time of purchase. Now as a favor to John I told him I would go ahead and do a one time price match for him. Problem solved. But wait we shipped his order withing 48 hour with FEDEX and this was the week we had ICE STORMS through out the entire US. Basically FEDEX did not get his package delivered on time due to the severity of the weather conditions. Now anyone with any sense would no that the shipper "oneclickmx.com" does not control the actual shippers. We can't control FEDEX, UPS, RL CARRIERS. ETC. And furtermore we really can't control weather conditions and ice storms. I understand John could have been some what frustrated because his tv stand arrived a few days later then expected but to blame the shipper is not accurate whatsoever. I decided to have one ofmy staff members contact John and make sure OneClickMX.com did everything ok because we noticed you had written a negative review. We thought we did everyting right we shipped his unit on time we price matched another competetors price as a favor to John so we were curious. When Jeff called John he could not believe the language Johns used and could not understand what we did wrong. John is clearly trying to damage our company with bogus lies and falsified reviews. Here is Johns tracking number which you can track at www.fedex.com and clearly see it was delivered and slightly delayed because of extreme weather conditions. 087326860950620 We did everything possible to make JOhn happy and as I stated before some customers can't be pleased no matter what you do. Luckily its a very small percentage and our 5 star reviews speak for themselves as well as our BBB rating.




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